EasyUC Cloud Phone System
Save money, improve communication and facilitate flexible working with a Cloud Phone System designed to meet the needs of a modern SMB.
Communicate from Anywhere with EasyUC
EasyUC delivers a seamless, cloud hosted phone system perfect for today’s hybrid and mobile workforce.
Covering all your business communication needs EasyUC is feature rich, convenient, cost effective and easy to use. Easily integrated with a wide range of modern business applications EasyUC is the ideal phone system for the modern SMB. Transform your communications, streamline your operations and modernise for the digital age with a cloud-based phone system.
Talk to our team and we will explain more how EasyUC wil benefit your business.
Find out more about EasyUC.
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EasyUC Cloud Phone Benefits:
- Users can be added and removed quickly
- Access to enterprise functionality at an affordable rate
- From anywhere access for the hybrid workforce
- Rich communication capabilities improving efficiency levels
- Integration with other cloud-based applications increasing productivity rates
- Improved customer service levels
- Cost efficient as line rental and call costs are reduced
- Scalable and flexible, you pay for what you use
EasyUC Cloud Phone Features
Extensions
Users connect to EasyUC through extensions. Each extension can be customised to the user and have multiple devices attached to it. Calls can easily be redirected to other extensions
Mailbox
Each extension has its own mailbox. Messages can easily be shared, forwarded and escalated. Google Speech API can be used to convert messages to text for sending to mobile.
Address Book
EasyUC keeps address books on user and domain level, so that each user can have their own contacts and companies can share contacts.
Auto Attendant
Callers are automatically directed to the correct extension number through using the keyboard or searching company directory by name. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments.
Groups
Appropriate staff extensions can be grouped together and calls escalated based on rules such as time to answer etc…
Call Centre
EasyUC can be configured to handle large numbers of incoming calls and direct them accordingly. Agents can login and out of queues and managers can report on key metrics such as speed of answer. Call lists can be uploaded for outbound calling and calls can be recorded for quality control.
Conferences
EasyUC can handle scheduled and impromptu conference calling allowing several people to communicate together effectively. Invites to scheduled conference calls can be sent out and calender entries logged.
Integrations
There are several predefined CRM integrations available, including ZoHo, Salesforce and Hubspot. EasyUC also easily integrates with hospitality and property management solutions, call data recording solutions and more.
Extensions
Users connect to EasyUC through extensions. Each extension can be customised to the user and have multiple devices attached to it. Calls can easily be redirected to other extensions
Auto Attendant
Callers are automatically directed to the correct extension number through using the keyboard or searching company directory by name. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments.
Groups
Appropriate staff extensions can be grouped together and calls escalated based on rules such as time to answer etc…
Mailbox
Each extension has its own mailbox. Messages can easily be shared, forwarded and escalated. Google Speech API can be used to convert messages to text for sending to mobile.
Address Book
EasyUC keeps address books on user and domain level, so that each user can have their own contacts and companies can share contacts.
Call Centre
EasyUC can be configured to handle large numbers of incoming calls and direct them accordingly. Agents can login and out of queues and managers can report on key metrics such as speed of answer. Call lists can be uploaded for outbound calling and calls can be recorded for quality control.
Conferences
EasyUC can handle scheduled and impromptu conference calling allowing several people to communicate together effectively. Invites to scheduled conference calls can be sent out and calender entries logged.
Integrations
There are several predefined CRM integrations available, including ZoHo, Salesforce and Hubspot. EasyUC also easily integrates with hospitality and property management solutions, call data recording solutions and more.
Teams Integration:
EasyUC seamless integrates with MS Teams to consolidate your business communications and collaboration onto a single platform. Integrated with EasyUC Teams becomes a complete communications hub covering video, voice, filesharing and direct messaging.
- All internal and external calling needs can be met from the Teams app.
- Easily setup without the need for expensive upfront investment
- Access all existing extensions and associated functionality including groups, call routing and escalation
- Integrate devices not supported by Teams but supported by EasyUC
When calling an extension in EasyUC the Teams extension will be included in the call automatically. On incoming calls, calls from Teams will appear as if they originate from an EasyUC extension.
