HCS Telecom
Empowering communication through unparalleled connectivity, innovative solutions, and exceptional customer service.
Who We Are
At HCS Telecom, we specialise in empowering small and medium-sized enterprises (SMEs) and large enterprises with our comprehensive cloud and Voice over Internet Protocol (VoIP) solutions. With our cutting-edge technology and expertise, we seamlessly integrate cloud services and VoIP systems, revolutionising how businesses communicate.
Our scalable and secure solutions enable organisations to streamline their operations, enhance collaboration, and improve productivity. Backed by our unwavering commitment to customer satisfaction, we provide personalised support, ensuring a smooth transition to cloud-based communications. Experience the future of communication with HCS Telecom.
Get in touch with us today for a no obligation conversation on how we can work with you.
Our Values
Exceptional Customer Service
We prioritise delivering outstanding customer service, ensuring prompt assistance, resolving issues efficiently, and building strong relationships with our clients.
Reliability
We strive to provide reliable and uninterrupted telecom services, guaranteeing high-quality connectivity and minimising downtime for our customers.
Innovation
With a focus on innovation, we continuously explore new technologies and solutions to offer cutting-edge telecommunications services that meet the evolving needs of our clients.
Security
We prioritise the security of our customers’ data and communications, implementing robust measures to safeguard their information and protect against cyber threats.
Scalability
Recognising the growth potential of our customers’ businesses, we offer scalable telecom solutions that can easily adapt and expand to accommodate their evolving requirements.
Transparency
We believe in fostering transparent communication, providing clear information about our services, pricing, and terms, ensuring our customers have a comprehensive understanding of their telecom solutions.
Exceptional Customer Service
We prioritise delivering outstanding customer service, ensuring prompt assistance, resolving issues efficiently, and building strong relationships with our clients.
Reliability
We strive to provide reliable and uninterrupted telecom services, guaranteeing high-quality connectivity and minimising downtime for our customers.
Security
We prioritise the security of our customers’ data and communications, implementing robust measures to safeguard their information and protect against cyber threats.
Innovation
With a focus on innovation, we continuously explore new technologies and solutions to offer cutting-edge telecommunications services that meet the evolving needs of our clients.
Scalability
Recognising the growth potential of our customers’ businesses, we offer scalable telecom solutions that can easily adapt and expand to accommodate their evolving requirements.
Transparency
We believe in fostering transparent communication, providing clear information about our services, pricing, and terms, ensuring our customers have a comprehensive understanding of their telecom solutions.
Neil Phelan
CEO
Our CEO Neil has come a long way since he started out programming floppy disks to write accountancy packages. With more than 25 years in the business, Neil has worked with a huge range of national and international organisations at senior management level. He joined HCS in 2003 and just one year later became an owner and director of the business. Neil’s background in software development, systems analysis and ERP has enabled us to build an expert team of developers and cloud productivity specialists here, enhancing our unique reputation as a world-class IT solutions and services provider.
A passionate Waterford hurling fan, Neil is still dreaming about the holy grail – the Liam McCarthy Cup – returning to the Deise. As he waits patiently, he enjoys relaxing with his horses.
Dan Hegarty
Head of Sales
Dan Hegarty co-founded HCS in 1998, having worked in the family business Hegarty Computer Services prior to this. He worked in both technical and operational roles within the company in the early days, before concentrating primarily on sales consultancy from 2004. With almost 27 years in the business, he has built up a wealth of experience applying technology to literally hundreds of different businesses. Dan now heads up sales and business development in our Dublin office, with 50% of our clients now based in Dublin.
Outside of IT, Dan loves reading (e-books, of course) political history, and keeping abreast of world affairs. Outdoors, Dan loves cycling in the countryside, and has a keen interest in gliding also, living close to the Dublin Gliding Club.
Sean Hegarty
Head of Operations
After spending 12 years working in the UK, Sean returned to Ireland in 1997 to become a co-founding member of HCS. Although he’s been involved in all aspects of the business over the years, in his current role as Operations Director Sean oversees the day to day running of the business. He holds a BA (Hons) Law with Business, and an MSc in Technology Management. With 25 years of experience in our industry, Sean is a true expert in the sector, and a linchpin of the HCS team.
Sean lives in Waterford, loves sports and keeping fit, and is a dedicated family man, and something of an eco-warrior.
Nicholas Kent
Technical Director
Nicholas Kent joined HCS in 2015 as a Senior Developer and was appointed the Software Manager 2019. Nicholas then became director of HCS Software in 2020. With over 10 years’ experience in the Software industry, Nicholas has worked for large organizations in the UK in various software development and consultancy roles.
Today Nicholas works with many long term HCS Software customers and new customers on their bespoke applications and support of their applications.
Barbara Creane
Head of Finance
Barbara’s work in finance started out when she moved to Australia back in the 90s. Joining a small software development company as a Junior Accounts Assistant, she quickly rose through the ranks to become the company’s Director of Operations, responsible for all finance, HR, admin and marketing. She was then recruited by eBay Australia as their Office Manager, tasked with expanding the business into two additional offices in Central Sydney.
When she moved back to Ireland, Barbara began a maternity cover role in the accounts department here at HCS. This rapidly led to the creation of the Financial Controller position. In this role she helps to ensure the financial stability of HCS. When she’s not working, Barbara loves sports, and is an avid Liverpool FC fan.
Vadim Samsinovs
Technical Director
Vadim Samsinovs joined HCS in 2013 as a Developer and progressed to be a Senior Developer. Vadim then became director of HCS Software in 2020. With over 8 years’ experience in the Software industry, Vadim has worked in Ireland in various software development and consultancy roles.
Today Vadim works with many long term HCS Software customers and new customers on their bespoke applications and support of their applications.
Cathy Gilmartin
Head of Marketing
Cathy has over 25 years experience in marketing within the IT industry. After a few years working in the tech sector overseas in Australia, Cathy returned to Dublin. She worked in several fast-growing IT companies throughout the noughties before joining HCS in 2020. Cathy loves her work bridging the gap between design and development, delivering engaging communications and creative, client-facing content. She works alongside the management team here to grow our brand and reputation as one of Ireland’s most innovative and trusted providers of IT Services.
Cathy always enjoys a good GAA match, and as an avid open water swimmer, never shies away from a challenge. She loves music, playing clarinet in various groups locally.
